📍Location: Mumbai

💼Job Type: Full Time

💰Salary: ₹13,000 – ₹24,000 per annum (CTC)

🎓Qualification: 12th Pass / Graduate

🕒Experience: Fresher

📅Deadline: 2026-06-20

Freshers allowed: Yes

Preferred experience level: Fresher

Category: BPO / Customer Support

Posted: 2026-04-09 · Views: 44

Role & Responsibilities

Orion Customer Services is hiring Fresher Female candidates for BPO roles in Mumbai (2026 openings). This position is ideal for freshers and students who want to start their career in the BPO industry, handling voice and non-voice customer support tasks in a professional environment.
Candidates will gain hands-on experience interacting with customers, using CRM tools, and following industry-standard processes. The role offers structured training, mentorship, and career growth opportunities for motivated individuals.
Key Responsibilities
Handle inbound and outbound customer calls professionally – Provide excellent customer service, addressing queries, complaints, and requests politely and effectively.
Resolve customer queries via multiple channels – Respond to customer issues via phone, chat, and email, ensuring high satisfaction.
Maintain and update CRM records accurately – Log customer interactions, updates, and resolutions in the system for documentation and follow-up.
Follow company guidelines and call scripts – Ensure all communication aligns with company policies and quality standards.
Achieve daily and weekly performance targets – Meet KPIs such as call resolution rate, response time, and customer satisfaction scores.

Requirements

Excellent English & Hindi communication skills – Clear and professional speaking ability.
Strong listening and problem-solving abilities – Understand customer concerns and provide effective solutions.
Positive attitude and confidence – Maintain a professional and friendly approach to all customer interactions.
Basic computer knowledge – Comfortable with MS Office, email, and CRM software.
Fresher-friendly environment – No prior experience required; full training provided.
Target-driven mindset – Motivated to achieve performance metrics and grow within the organization.

Benefits

Cab facility / transportation support – Safe and reliable commuting options.
Paid training and mentoring – Structured onboarding to build skills in customer service.
Female-friendly and safe working environment – Inclusive workspace with security measures.
Performance-based incentives and bonuses – Opportunity to earn beyond base salary based on targets.
Career growth opportunities – Promotions to team lead, senior executive, or specialized client roles.
Exposure to professional BPO operations – Gain practical knowledge and experience relevant for future careers in BPO or customer service.

Selection Process

Walk-in Registration: Submit updated resume and ID proof at the Mumbai office
HR Screening Round: Introduction, eligibility check, and document verification
Voice / Communication Round: Assess English & Hindi fluency, pronunciation, and problem-solving
Final HR Discussion: Confirm salary, incentives, and immediate joining