Role & Responsibilities

Wipro apne BPO / Call Center Department ko expand karne ke liye large-scale hiring kar raha hai, jisme Call Center Executives (Voice Process) ki requirement hai।
Is role mein aap company ke liye first point of contact hote hain, jahan aap directly customers se interact karte hain aur unki problems ko solve karte hain।
Aapka main focus hoga:
✔ Customer queries ko samajhna
✔ Unhe correct solution provide karna
✔ Company ki service quality ko maintain karna
👉 Ye job un logon ke liye perfect hai jo:
Apni communication skills improve karna chahte hain
BPO / Call Center industry mein career start karna chahte hain
Freshers / entry-level candidates hain
Stable income ke saath career growth chahte hain
Students ya job seekers jo quick joining job dhund rahe hain
Role Overview
Call Center Executive ek customer-facing role hai jahan aapka kaam sirf calls uthana nahi, balki:
Customer experience ko improve karna
Problem ko quickly resolve karna
Brand image ko maintain karna
Aap daily basis par multiple customers se interact karte hain aur unhe best support provide karte hain।
Key Responsibilities (Detailed)
📞 Incoming & Outgoing Calls Handling
Customers ke calls receive karna
Required hone par outbound calls bhi karna
Proper greeting aur professional tone maintain karna
💬 Customer Query Resolution
Customer ke questions aur issues ko dhyan se sunna
Accurate aur fast solutions provide karna
गलत information dene se bachna
🛠 Complaint Handling & Escalation
Customer complaints ko calmly handle karna
Complex issues ko senior team ko escalate karna
Resolution ka proper follow-up karna
📊 Data Entry & CRM Management
Customer details system mein update karna
Call logs maintain karna
CRM tools ka use karke tracking karna
😊 Customer Satisfaction Maintain Karna
Har customer ko polite aur respectful service dena
Positive experience ensure karna
Feedback ko seriously lena
🎯 Target & Performance Management
Daily / weekly targets achieve karna
Call quality standards follow karna
Productivity maintain karna
Work Environment
Professional office setup
Rotational shifts (Day/Night)
Team-based working environment
Training + support available
Performance-based growth culture

Requirements

🗣 Communication Skills
Hindi fluency + basic English understanding
Clear voice aur proper pronunciation
Active listening ability
🤝 Customer Handling Skills
Polite aur friendly behaviour
Patience ke saath problem solve karna
Difficult customers ko handle karna
💻 Computer Knowledge
Basic typing speed (20–30 WPM preferred)
System navigation
CRM tools ka basic usage
😎 Confidence & Personality
Calls par hesitation nahi hona chahiye
Self-confidence aur positive attitude
Pressure mein kaam karne ki ability
🎓 Eligibility & Experience
Minimum qualification: 12th pass / Graduate
Freshers apply kar sakte hain
Experience optional hai (BPO experience preferred but not mandatory)

Benefits

💰 Fixed Salary + Attractive Incentives

₹15,000 – ₹30,000 per month
Performance ke basis par extra earning

🎓 Paid Training & Skill Development

Joining ke baad proper training di jati hai
Communication aur system training
Real-time call handling practice

📈 Career Growth Opportunities

Fast promotion chances
Growth roles:
Senior Executive
Team Leader
Quality Analyst
Process Manager

🏆 Performance Bonus & Rewards

Monthly incentives
Best performer awards
Bonus schemes

🕒 Job Stability

Stable private sector job
Regular income source

🍽 Extra Benefits

Free meals (selected shifts)
Night shift cab facility (pickup & drop)
Safe working environment

Selection Process

BPO Call Center Executive job ke liye selection process usually 3 rounds mein hota hai:
Round 1 – HR Screening Call
Basic introduction
Communication skills check
Round 2 – Voice & Versant Round
English speaking test
Pronunciation & fluency check
Round 3 – Final HR Round
Salary discussion
Shift & joining confirmation