📍Location: Hyderabad

💼Job Type: Full Time

💰Salary: ₹3,00,000 – ₹5,50,000 per annum (CTC)

🎓Qualification: Graduate (BBA / B.Com / B.Sc / Any Bachelor's Degree)

🕒Experience: 1–3 years

📅Deadline: 2026-04-30

Freshers allowed: No

Preferred experience level: Mid Level

Category: Customer Support / Client Services

Posted: 2026-03-16 · Views: 2

Role & Responsibilities

TechServe Solutions is hiring Customer Support Executives to provide high-quality technical and customer assistance to clients using the company’s software products and services.
The role involves managing customer inquiries, troubleshooting issues, resolving service tickets, and ensuring client satisfaction through effective communication and problem resolution.
The ideal candidate should be customer-focused, patient, and capable of handling multiple support requests while maintaining professional service standards.
Key Responsibilities
Handle customer inquiries through phone, email, and chat support.
Troubleshoot and resolve technical issues related to software and services.
Maintain accurate records of customer interactions in CRM systems.
Provide step-by-step guidance to customers for product usage and issue resolution.
Escalate complex technical issues to the technical or engineering team.
Ensure customer satisfaction and timely resolution of support tickets.
Collaborate with internal teams to improve product support documentation and processes.

Requirements

1–3 years experience in customer support or technical helpdesk roles.

Knowledge of CRM tools such as Freshdesk, Zendesk, Zoho CRM, or Salesforce.

Excellent verbal and written communication skills in English.

Strong problem-solving and troubleshooting abilities.

Ability to handle multiple customer requests efficiently.

Good teamwork skills and a customer-first mindset.

Benefits

Competitive salary with performance-based incentives.

Hybrid work model with flexible schedules.

Health insurance and paid leave benefits.

Opportunity to work in a growing IT services company.

Professional training programs to improve technical and communication skills.

Career growth opportunities into Senior Support Specialist or Customer Success Manager roles.

Selection Process

Online Communication & Aptitude Test
Candidates will complete an online assessment designed to evaluate communication skills, customer service knowledge, logical reasoning, and problem-solving abilities.
Round 2 – Technical / Customer Interaction Interview
This round focuses on real-life customer scenarios, ticket resolution, CRM software usage, and troubleshooting skills.
Candidates may also be asked to demonstrate how they would handle difficult customers or technical queries.
Round 3 – HR / Culture Fit Interview
The HR round evaluates:
Communication skills
Professional attitude
Adaptability and teamwork
Career goals and growth expectations
Salary discussions and joining timelines will also be finalized during this stage.