📍Location: Hyderabad

💼Job Type: Full Time

💰Salary: ₹3,00,000 – ₹5,50,000 per annum (CTC)

🎓Qualification: Graduate (BBA, B.Com, B.Sc, or equivalent)

🕒Experience: 1–3 years

📅Deadline: 2026-05-05

Freshers allowed: No

Preferred experience level: Mid Level

Category: Customer Support / Client Services

Posted: 2026-03-15 · Views: 0

Role & Responsibilities

TechServe Solutions is hiring Customer Support Executives in Hyderabad to deliver high-quality client support and technical assistance. This role ensures efficient query resolution, strong client satisfaction, and smooth post-sales service for software and IT services.
Key Responsibilities:
Handle client inquiries and technical support tickets through email, chat, or calls
Troubleshoot issues related to software, tools, or services
Maintain detailed records of customer interactions and escalate issues when required
Provide proactive solutions to improve client satisfaction and retention
Collaborate with technical and sales teams for client success initiatives

Requirements

1–3 years experience in customer support or client services

Knowledge of CRM tools (Zoho, Salesforce, Freshdesk, etc.)

Strong communication skills in English (both written and spoken)

Ability to troubleshoot technical queries and resolve issues efficiently

Patience, problem-solving, and customer-first mindset

Comfortable working in a hybrid / office + WFH environment

Benefits

Competitive salary with performance incentives

Hybrid work model and flexible schedule

Health insurance and paid leave

Training programs for technical and soft skills enhancement

Opportunity to work in fast-growing IT/Software client support team

Career growth potential into Senior Customer Support or Client Success roles

Selection Process

Round 1 – Online Aptitude & Communication Test
Assessment of problem-solving, customer handling scenarios, and basic technical knowledge.
Duration: 45–60 minutes.
Round 2 – Technical / Product Knowledge Interview
Evaluates understanding of software products, client queries, ticket resolution, and CRM tools.
Roleplay exercises for real-life customer interactions.
Round 3 – HR / Culture Interview
Assess communication, adaptability, and alignment with company values.
Discussion on salary, benefits, and growth opportunities.