Posted: 2026-04-16 · Views: 1

• Hum Customer Support Executive hire kar rahe hain jo customers ki queries handle karega aur unko best support provide karega.
• Candidate ko voice aur non-voice support channels (call, chat, email) ke through customers ki problems solve karni hongi. Aapko ensure karna hoga ki customer satisfaction high rahe aur queries time par resolve ho.
• Is role mein aap company aur customers ke beech communication bridge ka kaam karoge.
• 📌 Key Responsibilities
• Customer queries handle karna (call/chat/email)
• Problem solving aur issue resolution
• Product/service information dena
• Complaint management
• CRM software update karna
• Customer satisfaction maintain karna
• Daily reporting karna
• Escalation handle karna
• Team ke saath coordination
• Service quality improve karna

Good communication skills (English/Hindi)
Basic computer knowledge
Customer handling attitude
Problem-solving skills
Listening aur patience skills
Teamwork aur coordination
Typing speed basic honi chahiye
Positive attitude

Fresher-friendly BPO job
Training provided
Performance incentives
Career growth (Support → Senior Support → Team Lead)
Paid leaves & holidays
Night shift allowance (if applicable)
Friendly work environment
Job stability

• 1. Communication & Aptitude Test
• Is round mein English communication aur basic reasoning test hota hai:
• Basic grammar
• Listening skills
• Customer handling scenarios
• 2. Voice / Non-Voice Assessment
• Is round mein real customer situation handle karne ki ability check hoti hai:
• Call handling
• Email/chat responses
• Problem resolution
• 3. HR Interview
• Final round mein confidence, communication aur attitude evaluate hota hai.