📍Location: Mumbai

💼Job Type: Full Time

💰Salary: ₹12,500 – ₹23,000 per annum (CTC)

🎓Qualification: 12th Pass / Graduate

🕒Experience: Fresher

📅Deadline: 2026-05-29

Freshers allowed: Yes

Preferred experience level: Fresher

Category: BPO / Customer Support

Posted: 2026-04-09 · Views: 7

Role & Responsibilities

Zenith Customer Solutions is hiring Fresher Female candidates for BPO roles in Mumbai (2026 openings). This opportunity is ideal for freshers and students who want to start their career in voice and non-voice customer support roles in a professional and structured BPO environment.
Candidates will get hands-on experience handling customer interactions across multiple channels and gain exposure to CRM tools, company policies, and real-world problem-solving scenarios. The position is fresher-friendly and provides career growth opportunities in the BPO and customer service industry.
Key Responsibilities
Handle inbound and outbound customer calls professionally – Communicate clearly and politely with clients while addressing their queries.
Resolve customer queries via phone, chat, and email – Provide solutions effectively while maintaining a positive customer experience.
Maintain and update CRM records accurately – Log all customer interactions, complaints, and resolutions in the company system.
Follow company guidelines and call scripts – Ensure all communications align with company policies and maintain quality standards.
Achieve daily and weekly performance targets – Meet Key Performance Indicators (KPIs) such as call resolution rate, response time, and customer satisfaction scores.

Requirements

Good English & Hindi communication skills – Speak and write clearly and professionally.
Strong listening and problem-solving abilities – Understand customer issues and provide appropriate solutions.
Positive attitude and confidence – Maintain a friendly, professional demeanor at all times.
Basic computer knowledge – Comfortable using MS Office, email, and CRM systems.
Fresher-friendly environment – No prior experience required; training will be provided.
Target-driven mindset – Motivated to achieve goals and improve performance.

Benefits

Cab facility / transportation support – Safe and reliable commuting options for employees.
Paid training and mentoring – Structured onboarding to build skills in customer service and CRM operations.
Female-friendly and safe working environment – Inclusive workplace with security measures.
Performance-based incentives and bonuses – Earn additional income based on achieving targets.
Career growth opportunities – Potential promotion to team lead, senior executive, or specialized client service roles.
Exposure to professional BPO operations – Gain practical knowledge and experience relevant for future BPO or customer service careers.